Terms & Conditions

Terms & Conditions:


Users of this website must agree to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Personalised/Handmade Products: Due to the handmade nature of our products we DO NOT OFFER returns or refunds except in the case that there has been an error on our behalf. We also DO NOT OFFER refunds "if you do not like a font/design" as sample fonts are listed under each product. In the event of an error occurring or incorrect goods have been received please contact us within 5 days at hello@thecustomco.com.au

We do not offer refunds on "change of mind" or personalised details that have been entered incorrectly.


The Custom Co posts to any location within Australia and internationally. We use a range of shipping methods including Australia post and Aramex, we endeavour to produce and send orders out as soon as possible. Please see our production times for each products here.

Once orders have left our warehouse we have no control over delivery, we provide tracking number via email. If in the rare event that your order is delayed/missing in the post it is best to contact Australia Post or the courier directly with your tracking number so they can follow this up further 

Please note The Custom Co does not take any responsibility for incorrect delivery on behalf of couriers, any disputes in regards to delivery need to made with them directly.

Please make sure all postal and email address are entered correctly as The Custom Co does not hold any responsibility for items lost, or sent to incorrect address (disputes need to be taken up with Australia Post/Aramex for any lost items in transit).


We do our best to reproduce and show colours as accurate as possible however slight variations can occur between screen monitors and printer calibrations, which can produce slight differences.

Product Care:

All personalised and handmade products are made using dye sublimation and heat press printing techniques which allows products to be HAND WASHED IN COLD WATER. 

Do not soak, bleach, tumble dry and of our handmade items or leave in direct sunlight.

Social Media:

By tagging @thecustomco.com.au on social media you grant us permission to re-post and / or re-use the image(s) for marketing purposes.


The Custom Co will not use your personal information for any purposes other than to process your order. 

Any enquiries contact the team at hello@thecustomco.com.au